Terms and Conditions

Prices are subject to change, however once the 30% deposit non-refundable has been paid the price is fixed.

After the second payment I will provide you with a pencil drawing that you can revise up to three times. (After the third revision a fee of £25 will be charged for each additional revision.)

For canvases, after approval of the pencil drawing, I will proceed with the painting. Photos of the progress will be sent to the client.

For watercolours, after approval of the pencil drawing, I will proceed with the painting (colours can be discussed together first). Then I will send you an image of the finished watercolour. After approval of the watercolour, I will proceed with the ink drawing in my personal style.

(Note that the ink drawing cannot be erased, so no changes can be made after this step other than adding more ink strokes)

Once the artwork has been completed, the final payment of the remaining 40% will need to be paid

within 28 days before the artwork will be shipped out. For original artwork, if the final payment isn’t received within the 28 days, if the artwork is deemed acceptable for public sale (for example a painting of an animal with no personal images included), it will go back on the market for sale and the deposit will not be refunded.

If the piece is commissioned and the client isn’t happy with the artwork, and it cannot be resolved with minor alterations, then the final payment will not need to be paid, however the client will not receive the artwork. If the artwork is deemed acceptable for public sale it will go on the market (for example a painting of an animal with no personal images included).

Artwork Progress:

Once work commences on the client’s portrait, Victoria Looney reserves the right to share “art in progress” photos on social media unless the client expresses this not to be done, for example a surprise gift.

If the commission is stated as a gift, then no images of the piece will be published until the gift is received.

Target Dates:

Before any artwork is started, a target date for the completion of the art will be agreed. The client will be notified once the product has been dispatched. From that point, the length of time it takes to arrive is no longer the artist’s responsibility.

Delivery of the Product:

The product will be posted via tracked delivery from the UK, or can be collected. The client will be given a tracking number, and the product will be shipped in protective packaging. Overseas delivery charges will be added on to the balancing payment.

Returns:

Returns are not accepted on the basis of “I’ve just changed my mind”. Unless the product has been damaged prior to the client receiving it or before it’s been collected by the delivery company. The client must get in touch within 48 hours of receiving the product if this is the case. The cost of postage when returning any damaged products is the responsibility of the client.

Copyright:

The artist retains the copyright of the work, so therefore has the right to use an image of the work for portfolios, this website and social media. However, for privacy reasons, permission from the client will be required before publishing people portraits. The client does not have the right to sell copies of the work in any way without permission from the artist.

Data Protection:

The artist will need to collect the following information: the client’s name, email address and address. This information will only be used to send invoices and to deliver the product. The client’s name will be stored to keep track of orders.